Refund policy

If you’re looking to return your order, we’re here to help! Our Happiness Guarantee guarantees our products for 30 days from order date. We offer free, simple returns within 30 days of purchase to the original payment method (less shipping charges). Note: Accessories, discounted/sale items, and gifted products are final sale.

If you decide that the product is not for you, email orders@myparch.com and include your order number with a description of the reason for your return. We’ll issue a return label and process your no-hassle refund - return shipping is on us! 

Noteworthy Information: 

  • Products must be received back (in good condition) within 30 days of the return label being issued.
  • Gifted items (including gift cards), discounted/sale items and accessories are final sale.
  • We aren't able to provide refunds or exchanges for products through our vendors, but we'll do our best to support you with a resolution.
  • We don’t offer refunds for shipping delays, incorrectly provided addresses or packages marked delivered but not received. 
  • We charge a small reshipment fee of $10 for incorrectly provided addresses at checkout.
  • We will refund or reship lost orders as long as we are notified within 30 days of your order date.
  • We don't offer exchanges.
  • We offer standard shipping (7-10 business days) but cannot guarantee delivery timelines as mail carriers across Canada and the US are continuing to experience delays.
  • For updates on your shipment please check your order confirmation for the tracking details and follow up with the carrier. 
  • Pre-orders are shipped once all items in your cart are back in stock (no partial shipments).